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An 83-year-old antheral from India suffered a fractured hep connected an Air India formation owed to negligence. (File)
An 83-year-old Patiala resident, Jaswant Singh, endured a harrowing 12-hour formation from New Delhi to Washington DC aft slipping successful the toilet connected an Air India formation and fracturing his hip. Despite his terrible injury, helium allegedly received nary assistance during the journey.
His daughter, Mandeep Kaur, has accused Air India of negligence, claiming that the bedewed level successful the toilet caused her father’s fall. She besides said nary assistance was provided during the flight, nor was immoderate aesculapian check-up conducted aft landing.
Mandeep, a concern expert with United Healthcare successful Maryland, received her begetter astatine the airdrome connected September 20. “He was successful truthful overmuch symptom that helium was successful tears. He was walking, but cipher offered him a wheelchair oregon assistance, contempt america paying for the service. We rushed him to the hospital, wherever doctors recovered interior bleeding and important humor loss, delaying his surgery. Imagine helium had to endure 2 much days of symptom and trauma. He is present undergoing surgery,” Mandeep told *The Indian Express* implicit the phone.
“Just ideate receiving your begetter successful specified agony. What angers maine astir is that helium wasn’t looked aft connected the flight. They didn’t adjacent connection him an crystal battalion for his injury. This is communal sense—it could person helped with the interior bleeding,” she said.
Doctors informed Mandeep that country was indispensable to prevention her father’s life, contempt the precocious risks owed to his age. “Without surgery, they said helium wouldn’t past much than 3 months,” she added.
In a societal media post, Mandeep elaborate the ordeal: “My father, aged 83, was travelling from India to the USA connected an @airindia formation connected 19 September 2024. He tragically fell and fractured his close hep bony owed to a bedewed level successful the lavatory. Despite the injury, neither the attendants nor the unit provided assistance during the flight. Even aft landing, nary aesculapian check-up was conducted. He endured the full 11-12 hr travel successful agony.
When we met him astatine the airport, helium was successful tears, and we rushed him to the infirmary for attraction and surgery.”
She added, “It was heartbreaking to spot him successful specified a state—scared, successful tears, and successful pain. They didn’t adjacent supply a basal crystal pack. This deficiency of attraction is profoundly disappointing, particularly aft paying for services similar a wheelchair and attendant. This volition beryllium our past travel with Air India. Is this however elder citizens are treated?”
Mandeep besides expressed interest astir the fiscal load pursuing the surgery. Her father, connected a visitor’s visa, does not person insurance, and aesculapian costs successful the US are high. “For now, the doctors are focused connected his treatment. We’ll interest astir the bills later,” she said.
Mandeep, who works full-time, is unsure however her begetter volition person 24/7 attraction post-surgery. Her household successful India is incapable to assistance arsenic they bash not person visas.
She has sought involution from the Punjab authorities and the state’s NRI Affairs Minister. Minister Kuldeep Singh Dhaliwal said, “I person not received immoderate ailment yet, but if you supply the details, I volition instrumentality the contented up with the Centre and the airline.”
An Air India spokesperson said the substance has been escalated to the section concerned. “They volition instrumentality immoderate clip to revert,” the
spokesperson added.
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