Barclays issues update as banking and mobile app down for third day with millions locked out of accounts

BARCLAYS has issued a connection arsenic its banking and mobile app outage enters a 3rd day, leaving millions of customers incapable to entree their accounts.

The payment issues began connected Friday erstwhile customers reported that they were incapable to log into their mobile banking app and net banking services.

The outage meant that customers who needed to cheque if their wage had been paid into their account, oregon wage their bills, could not bash so.

Barclays said the outage was caused by a method contented and was not related to a cyber onslaught oregon immoderate malicious activity.

A spokesperson said: “The method contented impacting our customers connected Friday and Saturday has been resolved and delayed payments processed. 

“Customers tin usage our app, bank online, telephone us, usage their cards and retreat cash.”

They added that the slope is inactive addressing immoderate issues and said “we are moving connected bringing balances up to day for immoderate of our customers”.

They said: “We are precise atrocious for immoderate disruption and volition guarantee that nary impacted lawsuit is near retired of pocket. 

“We are keeping our telephone centres unfastened for longer this play and we volition beryllium proactively contacting customers who whitethorn beryllium vulnerable."

Customers who are inactive experiencing difficulties should interaction the slope to sermon their idiosyncratic circumstances but hold times whitethorn beryllium higher than usual.

During the issues DownDetector, a website that monitors outages, showed that much than 5,038 radical encountered problems with the bank’s online services.

More than 50% of the reported problems related to difficulties with mobile banking.

Meanwhile, 42% of users said they person had occupation accessing Internet banking.

Other customers said they had problems checking their equilibrium and making payments.

Some users said they could not spot caller payments into oregon retired of their account, which meant they had nary thought however overmuch money they have.

Customers who tried to log connected to their mobile banking apps connected Sunday greeting were told: “Thank you for bearing with us.”

The outage began connected the time earlier the self-assessment tax instrumentality deadline, which is besides the day by which you indispensable wage the taxation you owe.

If you fail to wage connected time, you whitethorn beryllium slapped with a punishment of up to £100.

Barclays said it volition guarantee customers are not penalised due to the fact that of the outage.

If you were impacted by the contented past you should interaction Barclays straight to inquire for compensation.

You tin bash this by calling, utilizing its online unrecorded chat work oregon visiting a branch.

Can I assertion compensation for the outage?

Banks bash not person to wage compensation to customers if determination has been a driblet successful service, dissimilar telecoms companies.

If you person incurred other costs arsenic a effect of work issues past you are apt to get your wealth back.

For example, if a measure outgo does not spell done due to the fact that of the outage and you are charged a interest for missing it, you should beryllium capable to assertion the wealth back.

If your recognition standing is affected by the work outage and you person a precocious outgo interest due to the fact that you were incapable to marque a transaction past you should support a grounds of this.

If you talk to anyone to effort and resoluteness the contented past constitute down their sanction and erstwhile you spoke to them, what you talked astir and what they advised you to do.

You tin find much accusation astir however to kick connected the Barclays website.

Gather grounds of the contented truthful you tin marque a ceremonial ailment to your slope directly.

What tin I bash if I’m unhappy with the compensation?

If you are unhappy with however your ailment was handled past you tin interaction the Financial Ombudsman Service (FOS) for free.

The FOS is an autarkic assemblage that volition see the grounds you contiguous and marque a determination astir the actions your slope indispensable take.

The FOS tin usually get progressive 15 days aft you person raised concerns with the bank.

For IT strategy outages astatine a bank, the FOS said the compensation depends connected your concern and if you mislaid retired arsenic a result.

If it thinks your slope has done thing incorrect and treated you unfairly, the FOS volition inquire it to enactment things right. 

This volition beryllium connected your circumstances and however you’ve been affected.

It could see telling the slope to wage compensation to:

• Make definite you bash not extremity up retired of pocket
• Recognise the inconvenience and occupation you’ve been through

It tin besides archer the slope to instrumentality steps to guarantee you’ve not mislaid retired immoderate different mode - for illustration by telling it to close your recognition file.

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