Ola Electric served show-cause notice by consumer rights authority amid social media backlash

“The Central Consumer Protection Authority has provided a timeline of 15 days to the Company to respond to the amusement origin notice. The Company volition respond to the Central Consumer Protection Authority wrong the fixed timeframe with the supporting documents,” work a banal speech filing by Ola Electric CFO Harish Abichandani.

Shares of the Bengaluru-based steadfast tumbled by 9.1 per cent to Rs 89.14 connected Monday, with its marketplace capitalisation falling beneath $4.75 cardinal for the archetypal clip since Ola’s IPO listing successful August.

Ola Electric, which holds implicit 27 per cent stock of the e-scooter marketplace successful India, receives implicit 80,000 lawsuit complaints each month, according to a study by Mint. Recently, CEO Bhavish Aggarwal’s nationalist spat with Indian stand-up comedian Kunal Kamra connected X implicit Ola Electric’s work prime triggered an outpouring of choler and vexation from customers connected societal media.

Since you attraction truthful overmuch @kunalkamra88, travel and assistance america out! I’ll adjacent wage much than you earned for this paid tweet oregon from your failed drama career.

Or other beryllium quiescent and fto america absorption connected fixing the issues for the existent customers. We’re expanding work web accelerated and backlogs… https://t.co/ZQ4nmqjx5q

— Bhavish Aggarwal (@bhash) October 6, 2024

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In effect to Kamra’s photograph purportedly showing dozens of discarded e-scooters extracurricular an Ola showroom, Aggarwal asked him to “sit quiescent and fto america absorption connected fixing the issues for the existent customers. We’re expanding work web accelerated and backlogs volition beryllium cleared soon.”

Meanwhile, HSBC analysts who dropped by aggregate Ola work stations said that astir of them had “appeared overwhelmed by the work requests and were struggling to supply capable work quality,” according to a study by Reuters. Last month, a man torched 7 e-scooters astatine an Ola Electric showroom successful Karnataka aft his complaints astir an e-scooter helium bought past period were allegedly ignored.