Barclays customers at risk of being pushed into overdrafts after trying to withdraw “free cash” during the “ATM glitch”

BARCLAYS customers who person withdrawn “free” currency from the slope during an ATM glitch could find their accounts are overdrawn.

Scores of radical person queued up astatine ATMs crossed the UK to retreat “free” currency during an outage astatine the large bank.

The hashtag #barclaysglitch was trending connected social media arsenic slope customers raced to their nearest currency constituent to retreat £250.

Many mistakenly believed that the currency was “free” due to the fact that their relationship equilibrium has not updated since the money was taken out.

But these opportunistic customers could beryllium successful for a daze arsenic a spokesperson for the slope has warned immoderate currency withdrawn volition beryllium taken from customers’ accounts.

They said: “Customers tin usage their debit cards to retreat currency from ATMs, up to their regular limit. Any funds volition beryllium debited from their account.”

This could mean that customers who instrumentality retired much wealth than they person successful their relationship whitethorn beryllium pushed into an overdraft.

Payments and nonstop debits specified arsenic h2o and energy bills whitethorn not spell through, which could mean they are charged a punishment by their supplier.

Meanwhile, missing a household measure outgo could besides permission a antagonistic people connected their recognition file.

The outage began connected Friday and customers reported that they were incapable to log into their mobile banking app and net banking services.

It meant that users who needed to cheque if their wage had been paid into their relationship oregon wage their bills could not bash so.

Barclays said the outage was caused by a method contented and was not related to a cyber onslaught oregon immoderate malicious activity.

A Barclays spokesperson said the outage is mostly resolved and delayed payments are being processed.

But the accounts of immoderate customers are inactive not showing close balances. 

They added: “Customers tin usage our app, slope online, telephone us, usage their cards and retreat cash.

“We are moving connected bringing balances up to day for immoderate of our customers and addressing immoderate outstanding issues.

“We are precise atrocious for immoderate disruption and volition guarantee that nary impacted lawsuit is near retired of pocket.

“We are keeping our telephone centres unfastened for longer this play and we volition beryllium proactively contacting customers who whitethorn beryllium vulnerable.”

Customers who are inactive experiencing relationship difficulties should get successful interaction with the slope to sermon their idiosyncratic circumstances.

But hold times to talk to idiosyncratic connected the telephone whitethorn beryllium longer than usual.

Yesterday DownDetector, a website that monitors outages, showed that much than 5,038 radical encountered problems with the bank’s online services.

Half of the reported problems related to difficulties with mobile banking.

Meanwhile, 42% of users said they person had occupation accessing Internet banking.

Other customers said they had problems making payments and checking their balance.

Some users said they could not spot their caller payments into oregon retired of their account.

This meant they had nary thought however overmuch wealth was successful their account.

Friday was besides the time of the self-assessment tax instrumentality deadline and the day by which you indispensable wage immoderate taxation you owe.

If you bash not wage your taxation measure connected clip you whitethorn beryllium deed with a punishment of up to £100.

It besides coincided with the archetypal payday of the twelvemonth for millions of workers.

Barclays said it volition guarantee customers are not penalised due to the fact that of the work issue.

If you were impacted by the contented they should interaction Barclays straight to inquire for compensation.

You tin bash this utilizing its online unrecorded chat service, calling oregon visiting a branch.

Can I assertion compensation for the outage?

Banks are not obligated to wage compensation to customers if determination has been a driblet successful service, dissimilar telecoms companies.

If you person been deed with other costs arsenic a effect of the work contented past you are apt to get your wealth back.

For illustration if you cannot wage a measure due to the fact that of the outage and are charged a interest for missing it, you whitethorn beryllium capable to assertion the wealth back.

If your recognition standing is affected by the outage and you person a precocious outgo interest due to the fact that you could not marque a transaction past you should support a grounds of this.

If you talk to anyone connected the telephone to effort and resoluteness the contented past constitute down their name, erstwhile you spoke to them, what you discussed and their advice.

You tin find much accusation astir however to marque a ailment connected the Barclays website.

Gather immoderate grounds you person truthful you tin marque a ceremonial ailment to the slope directly.

What tin I bash if I americium unhappy with the compensation?

If you are unhappy with however your ailment was handled past you tin interaction the Financial Ombudsman Service (FOS) for free.

The FOS is an autarkic assemblage that volition see immoderate grounds you contiguous and marque a determination astir the actions your slope indispensable take.

You request to hold 15 days aft you raised concerns with your slope earlier you tin instrumentality your lawsuit to the FOS.

For IT strategy outages astatine the bank, the FOS said the compensation depends connected your concern and if you are retired of pouch arsenic a result.

If it thinks your slope has done thing incorrect and has treated you unfairly past it volition inquire it to enactment things right.

This volition beryllium connected your circumstances and however you person been affected.

It whitethorn archer your slope to wage compensation to:

• Make definite you bash not extremity up retired of pocket
• Recognise the inconvenience and occupation you person been through

The FOS whitethorn besides archer your slope to instrumentality steps to guarantee you person not mislaid retired successful immoderate different mode - for illustration by telling it to close your recognition file.

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