Banks ‘mishandles’ car loan account of ex-serviceman, asked to pay Rs 96,000 fine

Advocate Chandgothia contended that the Bank got signed the ECS instructions from the complainant, arsenic required by indebtedness rules, truthful that the EMI got automatically paid each period but the Bank did not avail the ECS instructions and kept connected taking ad-hoc amounts from the complainant, without immoderate regularity oregon explanation. The Bank kept connected sending letters demanding arrears from the complainant, which were not close arsenic the Bank could person charged done ECS mandate. The wrongful enactment of the slope had besides adversely affected his CIBIL score, argued the counsel.

The Canara Bank, Sector 47, Chandigarh subdivision successful its reply said that the complainant was a repetition defaulter and each the charges were rightly debited to his account.

The State Consumer Commission, Chandigarh connected proceeding the substance observed that, “A antheral who has selflessly served successful the defence of our nation, facing immense challenges and making galore sacrifices is, now, unfortunately, embroiled successful a quality with a fiscal instauration implicit deficiency successful work and unfair commercialized practise. This concern is not lone distressing but besides profoundly unjust, fixed the esteemed relation the complainant has played successful protecting the nation’s sovereignty and good being.”

The committee held that the complainant cannot beryllium made to carnivore the penal consequences of Bank’s nonaccomplishment to setup the ECS installation astatine the close time. The Commission besides held that the bank’s handling of the indebtedness was erroneous and successful usurpation of established banking principles.

The Commission frankincense issued directions to the Bank to dainty the indebtedness relationship arsenic closed and contented the No Dues Certificate. Bank was besides directed to close the CIBIL people of Vipin Bakshi.