Barclays outage continues into third day as bank sends six-word message

The contented has affected thousands crossed the UK (Image: Getty)

Barclays has apologised to customers arsenic an outage of banking services continues for the 3rd time successful a row, leaving thousands incapable to nonstop oregon person money.

Reports of method issues began pouring successful from astir the state connected Friday and portion the UK’s second-largest bank has insisted the problems aren’t linked to a cyber attack, disruption is continuing crossed its web of implicit 20 cardinal customers.

Those trying to log connected to their mobile banking apps connected Sunday greeting person been met with the message: “Thank you for bearing with us.”

The disruption, which the slope says chiefly involves radical seeing an outdated equilibrium with nary grounds of recently made oregon received transactions, is “taking longer than we’d similar to fix”, Barclays said.

The apology is apt to beryllium small comfortableness to families including that of civilian servant Paola Mereu, however, who has been left successful a pugnacious spot aft the IT glitch meant she couldn’t implicit a outgo connected their caller location connected Friday.

“We sold our location - we had the wealth from that - but we were incapable to implicit the different portion of the merchantability truthful we are fundamentally homeless,” the 39-year-old, who is present staying with her hubby and 2 young daughters astatine her mother’s location until the contented resolves, said.

Over 50% of complaints person been linked to mobile banking (Image: Getty)

As good arsenic preventing users from making and receiving payments online, the method problems are besides impacting paper payments and subdivision and telephone banking, according to the Barclays presumption cheque website.

ATM withdrawals reportedly stay unaffected and Barclays has urged customers to retreat currency and proceed to usage their cards to marque payments.

The Down Detector outage tracker received thousands of reports of problems with banking services connected Friday, which was besides payday for many, with 52% of complaints concerning mobile banking.

Friday was besides the deadline for self-assessment taxation returns, and HMRC said it was “working closely” with Barclays to minimise immoderate interaction connected those trying to taxable the documents during the glitch. Those affected by the outage won’t person to interest astir precocious HMRC outgo penalties, arsenic they don’t use until March 1.

In a connection connected Saturday, the slope said it was “extremely sorry” for the “ongoing method issues”, insisting that nary customers who had been impacted would beryllium “left retired of pocket”.

“Some whitethorn proceed to spot an outdated balance, and payments made oregon received whitethorn not show,” a spokesperson said. “Customers should not effort to marque the outgo again.

"Customers tin usage their cards and retreat cash, usage our app and online banking, and arsenic soon arsenic these remaining issues are resolved, we'll fto our customers know.

"We volition guarantee that nary impacted lawsuit is near retired of pocket.

"We are keeping our telephone centres unfastened for longer this play and we volition beryllium proactively contacting customers who whitethorn beryllium vulnerable.”

A spokesperson for the slope besides suggested that those struggling to entree funds should question enactment from friends and household and, successful hopeless situations, sojourn nutrient banks successful a station connected societal media.